Shipping Information

Shipping Policy – Tazila

At Tazila, we are committed to providing a transparent, secure, and reliable shopping experience. Please read our Shipping Policy carefully before placing your order to understand processing times, delivery estimates, shipping fees, and more.

SECTION 1 — Order Processing Time

• All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and public holidays) after successful payment confirmation.

• Cut-off Time: Orders placed before 2:00 PM (EST, GMT-5, New York) will be processed on the same business day. Orders placed after this time will be processed the following business day.

• Once processed, orders are handed off to trusted shipping partners such as USPS, UPS, FedEx, or DHL.

SECTION 2 — Estimated Delivery Time

Delivery timeframes begin after the order has been processed and shipped:

• United States: 5–10 business days

• Canada: 7–14 business days

• United Kingdom: 7–21 business days

• Australia: 7–14 business days

• Other International Destinations: 10–21 business days (customs clearance not included)

Note: Delivery times are estimates and not guaranteed. Delays may occur due to peak seasons, adverse weather, customs clearance, carrier disruptions, or other factors beyond our control.

SECTION 3 — Shipping Costs & Taxes

• United States: Standard shipping fee is $5.99 per order (flat rate).

• International Orders: Standard shipping fee is $12.99 per order (flat rate) for all worldwide destinations.

• All applicable shipping charges are displayed at checkout before you confirm your purchase.

• International Duties: Customs duties, import taxes, and related fees are not included in the shipping cost. These charges are determined by your country’s customs office and are the customer’s responsibility. Tazila does not collect, prepay, or reimburse these costs.

SECTION 4 — Shipping Address Accuracy

• Customers are responsible for providing a complete and accurate shipping address during checkout.

• Address change requests are only accepted within 24 hours of order placement and before fulfillment begins.

• Tazila is not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer.

SECTION 5 — Order Tracking

• Once your order has shipped, a tracking number will be emailed to you for real-time monitoring.

• If you do not receive a tracking number within 5 business days after placing your order, please contact us at support@tazila.com.

SECTION 6 — Lost, Delayed, or Damaged Shipments

• Lost Orders: If your package has not arrived within 30 days of the estimated delivery window, you may request an investigation. Claims must be submitted within 60 days of the order date.

• Damaged or Defective Items: If your item arrives damaged or defective, you must report the issue within 14 days of delivery by emailing support@tazila.com with your order number and clear photos/videos of the issue.

SECTION 7 — Return Shipping Costs

• Defective/Error: If the return is due to an error on our part (e.g., defective product, incorrect item), Tazila will cover the return shipping costs.

• Customer Preference: For returns due to customer preference (e.g., changed mind, ordered wrong size), the customer is responsible for the return shipping costs.

SECTION 8 — Shipping Restrictions

• We reserve the right to limit or deny shipping to certain countries, regions, or addresses due to legal, logistical, or carrier-related reasons.

SECTION 9 — Customs & Import Duties

• International shipments may be subject to customs clearance procedures, which can cause delays. Import duties and taxes are the responsibility of the recipient.

SECTION 10 — High-Volume Seasons

• During peak seasons (holidays, Black Friday), processing and delivery times may be slightly longer due to high order volume or carrier delays. We appreciate your patience.

SECTION 11 — Contact Information

For questions about this Shipping Policy, please contact us:

• Business Name: Tazila

• Office Address: 35681 Van Born Rd, Romulus, Michigan 48174, United States

• Support Email: support@tazila.com

• Support Phone: +1 313 466 6639

• Working Hours: 9:00 AM – 5:00 PM (EST, GMT-5), Monday – Friday.