Shipping Information

Shipping Policy – Tazila

At Tazila, we are committed to providing a transparent, secure, and reliable shopping experience. Please read our Shipping Policy carefully before placing your order to understand processing times, delivery estimates, shipping fees, and more.

SECTION 1 — Order Processing Time

• All orders are processed within 2–3 business days (Monday through Saturday, excluding public holidays) after successful payment confirmation.
• Orders placed before 2:00 PM (MST, GMT-5, New York) will be fulfilled on the same business day.
• Processing time does not include weekends, holidays, or the day the order is placed.
• Once processed, orders are handed off to trusted shipping partners such as USPS, UPS, FedEx, or DHL.

SECTION 2 — Estimated Delivery Time

Delivery timeframes begin after the order has been processed and shipped:

• United States: 5–10 business days
• Canada: 7–14 business days
• United Kingdom: 7–14 business days
• Australia: 7–14 business days
• Other International Destinations: 10–20 business days (customs clearance not included)

Note: Delivery times are estimates and not guaranteed. Delays may occur due to peak seasons, adverse weather, customs clearance, carrier disruptions, or other factors beyond our control. If your order is significantly delayed, you may be eligible for a refund or replacement per our Return & Refund Policy.

SECTION 3 — Shipping Costs & Taxes

• United States: Standard shipping fee is $6.99 per order (flat rate).
• International Orders: Standard shipping fee is $12.99 per order (flat rate) for all worldwide destinations.
• All applicable shipping charges are displayed before you confirm your purchase.
• International Orders: Customs duties, import taxes, and related fees are not included in the shipping cost. These charges are determined by your country’s customs office and are the customer’s responsibility. Tazila does not collect, prepay, or reimburse these costs.

SECTION 4 — Shipping Address Accuracy

• Customers are responsible for providing a complete and accurate shipping address during checkout.
• Address change requests are only accepted within 24 hours of order placement and before fulfillment begins.
• Tazila is not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer.

SECTION 5 — Order Tracking

• Once your order has shipped, a tracking number will be emailed to you for real-time monitoring.
• If you do not receive a tracking number within 5 business days after placing your order, please contact us at support@tazila.com.

SECTION 6 — Lost, Delayed, or Damaged Shipments

• Lost Orders: If your package has not arrived within 30 days of the estimated delivery window, you may request an investigation. Claims must be submitted within 60 days of the order date.
• Damaged or Defective Items: If your item arrives damaged or defective, you must report the issue within 14 days of delivery by emailing support@tazila.com with your order number and clear photos or videos of the issue.
• Eligibility for Refund or Replacement: You are entitled to a full refund or replacement if:
  • Your order is lost during shipping despite a correct address.
  • The shipment is delayed significantly beyond the estimated timeframe.
  • The product arrives damaged or defective.
• All claims are subject to the procedures in our Return & Refund Policy.

SECTION 7 — Return Shipping Costs

• Tazila covers all return shipping costs, including any storage or handling fees, for eligible returns. There are no fees charged to customers for returning items, regardless of the reason for the return.
• If the return is due to an error on our part (e.g., defective product, incorrect item, or fulfillment error), Tazila will provide a prepaid shipping label or reimburse reasonable shipping costs upon approval of your return.

SECTION 8 — Shipping Restrictions

• We reserve the right to limit or deny shipping to certain countries, regions, or addresses due to legal, logistical, or carrier-related reasons.
• Some products may be ineligible for international shipping due to product materials, local import restrictions, or destination laws.

SECTION 9 — Customs & Import Duties

• International shipments may be subject to customs clearance procedures, which can cause delays.
• Import duties, taxes, and clearance fees are the responsibility of the recipient. Tazila does not cover or refund these charges.
• We recommend contacting your country’s customs office for accurate information before placing an order.

SECTION 10 — High-Volume Seasons & Unexpected Delays

• During peak seasons (holidays, Black Friday, year-end promotions), processing and delivery times may be longer due to high order volume or carrier delays.
• We recommend placing orders early to avoid disruptions.

SECTION 11 — Contact Information

For questions about this Shipping Policy or help with your order, please contact us:

Tazila
Store Address: 35681 Van Born Rd, Romulus, Michigan 48174, United States
Email: support@tazila.com
Phone: +1 (415) 851-9896
Contact Page: https://tazila.com/contact-us/
Customer Support Hours: 9:00 AM – 5:00 PM (GMT-5, New York), Monday – Saturday