Shipping Information

Shipping Policy

We are committed to providing a transparent, secure, and reliable shopping experience. Please read our Shipping Policy carefully before placing your order. This policy outlines order processing times, estimated delivery windows, shipping fees, address requirements, tracking, claims, and more to help you shop with confidence.

SECTION 1 — Order Processing Time

  • All orders are typically processed within 1–5 business days (Monday through Saturday, excluding public holidays) after successful payment confirmation.

  • Processing time does not include weekends, holidays, or the day the order is placed.

  • Once processed, orders are handed off to our shipping partners such as USPS, UPS, FedEx, DHL, or a local equivalent depending on your region.

SECTION 2 — Estimated Delivery Time

Delivery timeframes begin after the order has been processed and shipped:

  • United States: 5–14 business days

  • Canada: 7–31 business days

  • United Kingdom: 7–31 business days

  • Australia: 7–31 business days

  • Other International Destinations: 7–31 business days (customs clearance not included)

Note: Delivery times are estimates and not guaranteed. Delays may occur due to peak seasons, adverse weather, customs clearance, carrier disruptions, or other factors beyond our control.

 

SECTION 3 — Shipping Costs & Taxes

  • Shipping fees are calculated automatically at checkout based on your selected method, product weight, dimensions, and destination.

  • All applicable shipping charges are displayed before you confirm your purchase.

International Orders: Customs duties, import taxes, and related fees are not included in the shipping cost. These additional charges are determined by your country’s customs office and are the customer’s responsibility.
We do not collect, prepay, or reimburse these costs under any circumstances.

SECTION 4 — Shipping Address Accuracy

  • It is the customer’s responsibility to provide a complete and accurate shipping address during checkout.

  • Address change requests are only accepted within 14 days of order placement and before production or fulfillment begins.

  • We are not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer.

SECTION 5 — Order Tracking

  • Once your order has shipped, a tracking number will be emailed to you so you can monitor your delivery in real time.

  • If you do not receive a tracking number within 7 business days after placing your order, please contact us at support@tazila.com.

SECTION 6 — Lost, Delayed, or Damaged Shipments

6.1 — Lost Orders

  • If your package has not arrived 31 business days after the estimated delivery window, you may request an investigation.

  • Lost package claims must be submitted within 60 days of the order date.

6.2 — Damaged Packages

  • If your item arrives damaged or defective, you must report the issue within 14 days of delivery by emailing us with:

    • Your order number

    • Clear photographs showing the damage

SECTION 7 — Optional Shipping Warranty

We offer an optional Shipping Warranty for additional protection during delivery.

7.1 — Coverage

  • Damaged packages: Replacement at no extra cost upon photo evidence.

  • Lost packages: Replacement or refund if confirmed lost after carrier investigation.

  • Stolen packages (tracking shows “delivered” but not received): Coverage up to $150, subject to:

    • Police report submission

    • Carrier delivery confirmation

    • Verification of shipping address

7.2 — Claim Timeframes

  • Damaged item claims: within 14 days of delivery

  • Lost or stolen item claims: within 60 days from the latest estimated delivery date

7.3 — Exclusions
The Shipping Warranty does not cover:

  • Delays caused by natural disasters, war, strikes, or force majeure

  • Incorrect or incomplete addresses provided by the customer

  • Customs or governmental clearance delays

7.4 — How to File a Claim
Please email support@tazila.com with:

  • Your order number

  • Photos (for damage claims)

  • Police report + carrier confirmation (for theft claims)

  • Confirmation of shipping address

We reserve the right to determine whether a refund or replacement will be issued.

SECTION 8 — Items Damaged or Defective (Without Warranty)

If you did not purchase the optional shipping warranty but your order arrives damaged or defective, you may still request a replacement or refund within 14 days of delivery.
Please email support@tazila.com with your order number and clear images of the issue.

SECTION 9 — Shipping Restrictions

  • We reserve the right to limit or deny shipping to certain countries, regions, or addresses due to legal, logistical, or carrier-related reasons.

  • Some products may be ineligible for international shipping depending on product materials, local import restrictions, or destination laws.

SECTION 10 — Customs & Import Duties

International shipments may be subject to customs clearance procedures, which can cause delays.

  • Import duties, taxes, and clearance fees are the responsibility of the recipient.

  • We do not cover or refund any of these additional charges.

  • We recommend contacting your country’s customs office for accurate information before placing an order.

SECTION 11 — High-Volume Seasons & Unexpected Delays

During peak seasons (holidays, Black Friday, year-end promotions), processing and delivery times may be longer due to high order volume or carrier delays.
We recommend placing orders early to avoid disruptions.

SECTION 12 — Shipping Carriers

We partner with trusted carriers to deliver your orders reliably, including:

  • USPS
  • DHL
  • EMS
  • Local Postal Services (as applicable for final delivery)

SECTION 13. — Contact Information

For questions about this Shipping Policy or help with your order, please contact us:

📧 support@tazila.com
📍 Business Company: Tazila
🏢 Store Address: 35681 Van Born Rd, Romulus, Michigan 48174, US
🏭 Warehouse Address: 5000 Commerce Way, Petersburg, Virginia 23803, US
📞 Phone: +1 (415) 851-9896
🕘 Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (EST)