Return & Refund Policy

Return & Refund Policy – Tazila

At Tazila, your satisfaction is our top priority. We aim to provide a fair, transparent, and customer-friendly return and refund process. Please read this policy carefully before placing your order.

SECTION 1 — 30-Day Return & Refund Guarantee

You may request a return, replacement, or refund within 30 days of delivery under the following conditions:

Items with manufacturing or printing defects.
Products damaged during transit.
Incorrect items received (wrong design, wrong size sent vs ordered).
Orders lost in transit (with a valid shipping address provided).

Requirements:

Items must be unused, unwashed, and returned in original packaging with tags intact.
Customers must provide clear photo or video evidence of the issue.
Unauthorized return requests will not be accepted.

SECTION 2 — Non-Returnable Cases (Customer Responsibility)

Since our products are made-to-order, we generally cannot accept returns or provide refunds in the following cases:

Wrong size selection by the customer (please check the Size Chart carefully).
Change of mind or dislike of the product design if it meets our quality standards.
Packages lost due to incorrect or incomplete addresses provided by the customer at checkout.
Shipments marked “Delivered” by the carrier but claimed as not received (stolen packages).

SECTION 3 — Order Cancellation & Address Changes

Cancellation Window: You may cancel your order free of charge within 4 hours of placement.
Late Cancellation: If a cancellation is requested after the 4-hour window but before the item has shipped, a cancellation fee of 10% of the total order value will be applied to cover processing costs. Once production has started or the item has shipped, orders cannot be canceled.
Address Changes: Requests to update shipping addresses must be submitted within 24 hours of order placement.
How to Request: Email support@tazila.com with your order number and “Cancellation Request” or “Address Change Request” in the subject line.

SECTION 4 — Refund & Replacement Process

To file a claim, please email support@tazila.com within 30 days of delivery with:

Your order number.
Proof of purchase.
Clear photo or video evidence showing the defect, damage, or incorrect item.

Processing Timeline:

Claims are reviewed within 2–3 business days.
If approved, we will send you a replacement (free of charge) or process a refund.
If a return is required, we will provide instructions. Do not ship items back without prior authorization.

SECTION 5 — Return Shipping Costs

Defective/Error: If the return is due to our error (defective product, wrong item sent), Tazila will cover all return shipping costs and provide a prepaid shipping label.
Customer Preference: In the rare event that a return is approved for reasons other than a defect (e.g., customer error), the customer is responsible for the return shipping costs.

SECTION 6 — Exchanges

No Direct Exchanges: Because our items are print-on-demand, we do not offer direct exchanges for size or color.
Recommendation: Please review our size chart thoroughly before purchasing. If you made a mistake, please contact us within the 4-hour cancellation window to update your order.

SECTION 7 — Substitutions

If an item becomes unavailable after purchase:

We may substitute it with a product of equal or greater value in a comparable style/size.
Customers will be notified before any substitution is processed.
If no suitable alternative is available, the order will be canceled and fully refunded.

SECTION 8 — Refund Timelines

Approved refunds are initiated within 2 business days after confirmation.
Refunds will be returned to the original payment method.
Refund Amount: If the return is due to our error, we will refund the full amount including original shipping costs. If the return is due to customer preference (if approved), the original shipping cost is non-refundable.
Delays: If you haven’t received your refund within 5–10 business days, please contact your bank first. If the issue persists, contact us at support@tazila.com.

SECTION 9 — No Restocking Fee

Tazila does not charge any restocking fees for returned items.

SECTION 10 — Contact Information

For any return, refund, or replacement inquiries, please reach out to our support team:

Business: Tazila
Store Address: 35681 Van Born Rd, Romulus, Michigan 48174, United States
Support Email: support@tazila.com
Support Phone: +1 313 466 6639
Customer Support Hours: 9:00 AM – 5:00 PM (EST, GMT-5), Monday – Friday.

Return & Refund Policy