Return & Refund Policy

Return & Refund Policy – Tazila

At Tazila, your satisfaction is our top priority. We aim to provide a fair, transparent, and customer-friendly return and refund process. Please read this policy carefully before placing your order.

SECTION 1 — 30-Day Return & Refund Guarantee

You may request a return, replacement, or refund within 30 days of delivery under the following conditions:

  • Items with manufacturing or printing defects.

  • Products damaged during transit.

  • Incorrect items received.

  • Orders that are lost in transit (with valid shipping address provided).

  • Orders that exceed the estimated delivery window by a significant margin.

Requirements:

  • Items must be unused, unwashed, and returned in original packaging with tags intact.

  • Customers must provide clear photo or video evidence of the issue.

  • Unauthorized or overdue return requests will not be accepted.

SECTION 2 — Non-Returnable Cases

We cannot accept returns or provide refunds in the following cases:

  • Wrong size selection by the customer.

  • Change of mind or dislike of the product design if it meets our quality standards.

  • Orders that are still within normal production and shipping timeframes.

  • Packages lost due to incorrect or incomplete addresses provided at checkout.

  • Shipments marked “Delivered” by the carrier but claimed as not received.

SECTION 3 — Order Cancellation & Address Changes

  • Orders cannot be canceled once production begins, as all items are made-to-order.

  • Requests to update shipping addresses must be submitted within 24 hours of order placement and before fulfillment begins.

SECTION 4 — Refund & Replacement Process

To file a claim, please email support@tazila.com within 30 days of delivery with the following details:

  • Your order number.

  • Description of the issue.

  • Photos or videos showing the product and packaging.

Processing Timeline:

  • Claims are reviewed within 72 hours.

  • If approved, refunds or replacements are processed within 5–10 business days.

  • Refunds will be returned to the original payment method.

  • Customers are responsible for return shipping costs unless otherwise stated.

SECTION 5 — Exchanges

  • Before Purchase:We kindly ask you to review all order details—such as size, design, and quantity—thoroughly before completing your purchase.
  • No Direct Exchanges:We are unable to process direct exchanges for different items, sizes, or designs if an error was made in these selections during ordering.
  • Alternative – Cancellation & Reorder:If you realize you’ve made an error and need to change your order, you may cancel your original order within 4 hours of placement (see “Order Cancellations” below) and place a new order with the correct details.
  • Assistance:Our support team is available to help clarify any questions you might have before you place your order.

SECTION 6 — Substitutions

If an item becomes unavailable after purchase:

  • We may substitute it with a product of equal or greater value in a comparable style/size.

  • Customers will be notified before any substitution is processed.

  • If no suitable alternative is available, the order will be canceled and fully refunded.

SECTION 7 — Refund Timelines

  • Approved refunds are initiated within 5–10 business days after confirmation.

  • Return inspections (if required) may take up to 2 weeks upon receipt of the returned item.

  • Original shipping costs are non-refundable unless the return is due to product defect or fulfillment error.

SECTION 8 — Customer Responsibility for Sizing

To help minimize return requests, we provide a detailed size chart on each product page. Please carefully check your measurements before placing an order.

  • Compare sizing with a similar item you already own.

  • If you are between sizes, we recommend sizing up for comfort.

SECTION 9 — Contact Information

For any return, refund, or replacement inquiries, please reach out to our support team:

Tazila
📍 Store Address: 35681 Van Born Rd, Romulus, Michigan 48174, US
📦 Warehouse Address: 5000 Commerce Way, Petersburg, Virginia 23803, US
📧 Email: support@tazila.com
📞 Phone: +1 (415) 851-9896
🕘 Customer Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (EST)